Privacy Policy

When ordering, registering, booking an appointment, or submitting an enquiry on our site, as appropriate, you may be asked to enter:

• Identity & Contact Details: Full Name, Mobile Phone Number, WhatsApp Number, Email Address, and Postal / City Location.
• Vehicle & Service Preferences: Preferred Skoda model (such as Kylaq, Slavia, Kushaq, Kodiaq), preferred dealership branch (Coimbatore, Madurai, Salem, Tirupur, Erode, Dindigul), preferred test drive date, or periodic maintenance requirement.
• Trade-In & Pre-Owned Details: Existing vehicle make, model, registration year, and odometer reading if requesting a pre-owned car valuation or exchange quotation.
• Technical & Session Data: Device type, browser environment, IP address, and interaction patterns gathered to ensure optimal display and responsive speed.

We collect information from you when you:

• Fill out a lead enquiry form, schedule a test drive, or download a Skoda model brochure.
• Submit a service appointment booking, insurance renewal inquiry, or certified pre-owned valuation request.
• Engage with our digital advisors via phone, WhatsApp chat, email, or showroom kiosk.
• Participate in official Ramani Skoda automotive customer surveys, test drive events, or seasonal campaigns.

We may use the information collected from you when you register, make a purchase, schedule a vehicle booking, respond to a marketing communication, or use certain other site features in the following ways:

• Customer Service: To allow our showroom and workshop specialists to better service you in responding to your vehicle and service requests.
• Transaction & Booking Management: To quickly process your test drive schedules, service appointments, booking allotments, and related documentation.
• Personalized Recommendations: To provide accurate on-road pricing estimates, personalized finance EMI options, and tailored test drive experiences.
• Service Reminders & Safety Notices: To communicate important periodic maintenance reminders, warranty status updates, and manufacturer technical notices.

By submitting your contact information through this website, you explicitly consent to being contacted by Ramani Skoda, its authorized dealership sales executives, customer care officers, and verified partners through:

• WhatsApp & RCS Messaging: Test drive booking confirmations, price quote sheets, brochure PDFs, showroom location pins, and delivery milestone updates.
• Voice Calls & SMS: Scheduling verification, service workshop updates, and urgent vehicle status notifications.
• Email Communications: Invoices, service estimates, official warranty literature, and informational newsletters.

We implement rigorous administrative, physical, and technological safeguards to ensure the security of your personally identifiable data:

• Encrypted Connections (SSL/TLS): All data submitted through forms on our domain is protected through secure cryptographic protocols, preventing unauthorized eavesdropping or tampering.
• Restricted Access: Customer information is only accessible by a limited number of authorized personnel who are bound by confidentiality obligations.
• Payment Security: Direct financial transactions (such as booking deposits or service invoice payments) are processed through secure, RBI-approved third-party banking gateways or verified dealer accounts and are never stored on plain text website servers.

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture certain information.

We use cookies and analytical identifiers to:

• Understand and save customer preferences for future visits.
• Compile aggregate data about site traffic and interactions in order to offer better site experiences and tools in the future.
• Implement Google Analytics & Demographics and Interests Reporting to assess vehicle demand and optimize showroom service quality.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

This does not include trusted website hosting partners, CRM providers, and authorized automotive operational affiliates who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

When it comes to the collection of personal information from children under the age of 13, relevant privacy laws put parents in control.

Our website and dealership services are directed to adults holding valid driving credentials and purchasing capacity. We do not specifically market to children under the age of 13. If we discover that personal data of an individual under 13 has been collected without parental consent, we will take immediate steps to delete that data from our records.

The Fair Information Practices Principles form the foundation of global privacy law and Indian digital personal data protection principles. Understanding these principles and how they should be implemented is critical to ensure data integrity.

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law.

The CAN-SPAM Act establishes clear standards for commercial messaging, grants recipients the right to halt correspondence, and enforces stringent penalties for violations.

We collect your email address and mobile contact in order to:

• Send quotation information, test drive scheduling, and answer customer inquiries.
• Process vehicle orders and transmit documentation regarding vehicle purchases.
• Share seasonal promotional campaigns and dealership milestone news.

If there are any questions regarding this Privacy Policy, your personal data, or if you wish to exercise your data access or correction rights, you may contact our dealership administration:

Corporate Office: Ramani Cars Private Limited, No. 54/1, Mettupalayam Road, Kavundampalayam, Coimbatore – 641030, Tamil Nadu, India.
Phone: 0422 460 0000